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Questions, feedback, press enquiries, or just want to say hello — drop us a message and we'll get back to you within 2 business days.
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Response Time
We aim to reply to all enquiries within 2 business days. For urgent matters, please include "URGENT" in your subject line.
Frequently Asked Questions
How accurate is the colour analysis?
Lumina uses AI to analyse the specific tones you sample from your photo, cross-referencing them against established seasonal colour theory. For best results, use a photo taken in natural daylight without heavy filters.
Is my photo stored on your servers?
No. Your selfie is processed in your browser — only the sampled colour values (hex codes) are sent to our AI. The original photo is never uploaded or stored.
Do I need to create an account?
No account is required. Lumina uses an anonymous session cookie to remember your style profile during and between visits.
Can I use Lumina if I have a very dark or very light complexion?
Absolutely — Lumina was designed specifically to work across the full spectrum of skin tones. The 12-season system covers cool, warm, deep, and light variations regardless of ethnicity.